Question 1

What payment methods are accepted?

Accepted Answer

Active payment methods are: MasterCard , Visa , Maestro , American Express , Apple Pay , Google Pay , Shop Pay and Klarna and iDeal in some countries. Please note: During the transaction, you may be asked for additional payment authentication by your banking institution, such as Verified by Visa, MasterCard Secure Code and AMEX SafeKey. We suggest that you enter the billing address data that matches the credit card header data.

Question 2

Was my order placed correctly?

Accepted Answer

If your order is successful, you will receive a confirmation email. Please note that your order will only be considered confirmed once you have received the corresponding email.

Question 3

Is it possible to cancel or modify an order?

Accepted Answer

Unfortunately, once the confirmation email has been sent, it is no longer possible to change or cancel the order. For assistance, we recommend that you contact us . The right to return a product can only be exercised by the customer and, under no circumstances, by a person who has received a gift.

Question 4

How can I activate a promotional code or gift card?

Accepted Answer

If you have a promotional code or gift card, you can activate it by adding it to the "Discount Code" section in the Cart. If the code is valid, the discount will be immediately applied to the amount of your order.

Question 5

Does DH guarantee payment security?

Accepted Answer

In order to prevent fraud on the Internet, payment for orders placed on www.davidhalfon.com is managed online by the relevant bank through its secure servers. The relevant bank is responsible for storing and automatically processing in a protected environment the information relating to each order, including financial information. All financial information, such as credit card number, expiration date, etc., is directly managed by the relevant bank which guarantees the security of online transactions. DH does not gain knowledge of the credit card details and is therefore unable to archive or store them in any way.

Question 6

Can I enter my VAT number?

Accepted Answer

It is not possible to enter VAT number as it is not permitted to issue invoices in the name of companies. The invoice is issued only to private customers and is valid as proof of purchase.

Question 7

What are the shipping times and costs?

Accepted Answer

The average delivery times of the order (starting from the receipt of the shipping confirmation email) depend on the chosen shipping country. Below are the countries with their shipping times and costs: Italy 2-6 working days €4.90 France 2-8 working days €12.90 Germany 2-8 working days €12.90 Netherlands 2-8 working days €12.90 Spain 2-8 working days €14.90 Finland 3-9 working days €20.90 Orders placed before 12:00 will be processed the same day. For orders placed after 12:00, please add an additional 24 hours to the average delivery time from the time you receive the shipping confirmation email. The countries where DH provides delivery service are listed above. All other countries are excluded, with the following regions: Canary Islands (Lanzarote, Fuerteventura, Gran Canaria, Tenerife, Gomera, La Palma and El Hierro) French Territories (Guadeloupe, Martinique and La Réunion) Balearic Islands (Ibiza, Formentera, Mallorca, Menorca) Ceuta Melilla Orders may be subject to delays in shipping and delivery in the event of public holidays: January 1st, January 6th, Easter and Easter Monday, April 25th, May 1st, June 2nd, August 15th, November 1st, December 8th, December 25th, December 26th.

Question 8

How do I retrieve and track my order?

Accepted Answer

After receiving the confirmation email with the corresponding code, you can track your package and check the expected delivery date. In addition, the order status and delivery information are visible in the “Orders” section of your account . For more information, see our shipping times.

Question 9

I haven't received my order, what do I do?

Accepted Answer

In the “Orders” section of your account , track your package and check the information and the expected delivery date. If there are anomalies, such as 'delivery made' and you have not actually received your order, contact us by filling out the form here .

Question 10

How long do I have to return a product?

Accepted Answer

We accept returns within 14 calendar days of the date of purchase. Returned products must be in original condition, unused and with all accessories and original packaging intact.

Question 11

Can I return or exchange a gift?

Accepted Answer

The right of withdrawal may be exercised exclusively by the customer within 14 days. Under no circumstances may the recipient of a gift exercise the right of withdrawal.

Question 12

When will I receive my refund?

Accepted Answer

Once the DH Online Store has received the return and checked that all conditions have been met, you will receive an email confirming acceptance of the return. Refunds can only be made via the payment method used for the purchase. If you used a credit or debit card, the refund time depends on the bank and is approximately 7 working days .

Question 13

Can I return just one product from an order?

Accepted Answer

Yes . When you request a return in the “Request a Return” section, you can specify the items you wish to return.

Question 14

Can I return products from different orders?

Accepted Answer

Yes . When an order is shipped in multiple lots, you can return the items you want in one package, enclosing all the necessary documents related to the order and affixing the return label provided. This return is only permitted if requested during the return process. You can make your request in the 'Request a Return' form here .

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