Question 1

WHAT PAYMENT METHODS ARE AVAILABLE ON DAVIDHALFON.COM?

Accepted Answer

We accept the main payment circuits: Visa, MasterCard, Maestro, American Express, as well as digital methods such as Apple Pay, Google Pay, Shop Pay, Klarna, and iDeal (in supported countries). During the transaction, your bank may require additional authentication (e.g., Verified by Visa, MasterCard Secure Code, AMEX SafeKey). To avoid errors, we recommend entering a billing address identical to the one associated with the card.

Question 2

HOW CAN I KNOW IF MY ORDER HAS BEEN CONFIRMED?

Accepted Answer

If your order is successful, you will receive a confirmation email to the address you used during the purchase. The order is considered confirmed only after receiving this email. If you don't receive it within a few minutes, please also check your Spam or Promotions folder.

Question 3

CAN I CHANGE OR CANCEL AN ORDER AFTER CONFIRMING IT?

Accepted Answer

Once you receive the confirmation email, it is no longer possible to modify or cancel the order. If necessary, we invite you to contact us promptly. The right of withdrawal can only be exercised by the customer who made the purchase, and not by third parties who received the product as a gift.

Question 4

IS ONLINE PAYMENT SAFE?

Accepted Answer

Yes. All payments made on davidhalfon.com are handled by certified banking institutions, via secure servers. David Halfon does not collect or store your card details. Financial information is processed exclusively by the bank, in a secure environment.

Question 5

IS IT POSSIBLE TO ENTER THE VAT NUMBER FOR THE INVOICE?

Accepted Answer

No, it is not possible to issue invoices in the name of a company or with a VAT number. David Halfon only issues invoices to private customers, which serve as proof of purchase.

Question 6

WHAT CAN I DO IF MY PAYMENT FAILS?

Accepted Answer

In case of an error during payment: Verify that the data entered is correct (number, expiry date, CVV) Try using another payment method Contact your bank for any security blocks If the problem persists, please contact us directly.

Question 7

WHAT ARE THE SHIPPING TIMES AND COSTS?

Accepted Answer

Average order delivery times (from receipt of the shipping confirmation email) depend on the shipping country chosen. Below are the countries listed with their shipping times and costs: Italy 2-6 working days €4.90 France 2-8 working days €12.90 Germany 2-8 working days €12.90 Netherlands 2-8 working days €12.90 Spain 2-8 working days €14.90 Orders placed before 12:00 PM will be processed the same day. For orders placed after 12:00 PM, please add an additional 24 hours to the average delivery time from the time you receive the shipping confirmation email. The countries where David Halfon delivers are listed above. All other countries are excluded, with the following regions: Canary Islands (Lanzarote, Fuerteventura, Gran Canaria, Tenerife, Gomera, La Palma and El Hierro) French Territories (Guadeloupe, Martinique, and Réunion) Balearic Islands (Ibiza, Formentera, Mallorca, Menorca) Ceuta Melilla Orders may be subject to delays in shipping and delivery due to public holidays: January 1st, January 6th, Easter and Easter Monday, April 25th, May 1st, June 2nd, August 15th, November 1st, December 8th, December 25th, December 26th.

Question 8

HOW DO I RETRIEVE AND TRACK MY ORDER?

Accepted Answer

After receiving the confirmation email with the tracking code, you can track your package and check the estimated delivery date. You can also view your order status and delivery information in the "Orders" section of your account. For more information, see our shipping times.

Question 9

I HAVEN'T RECEIVED MY ORDER, WHAT DO I DO?

Accepted Answer

In the "Orders" section of your account, track your package and check the information and estimated delivery date. If you see any discrepancies, such as "delivery completed" and you haven't actually received your order, please contact us by filling out the form here.

Question 10

HOW LONG DO I HAVE TO RETURN A PRODUCT?

Accepted Answer

We accept returns within 14 calendar days of the purchase date. Returned products must be in their original condition, unused, and with all accessories and original packaging intact.

Question 11

CAN I RETURN OR EXCHANGE A GIFT?

Accepted Answer

The right of withdrawal may be exercised exclusively by the customer within 14 days. Under no circumstances may the recipient of a gift exercise the right of withdrawal.

Question 12

WHEN WILL I RECEIVE MY REFUND?

Accepted Answer

Once your return has been received and verified, you will receive a confirmation email.The refund will be issued to the original payment method within approximately 7 business days, depending on your bank.

Question 13

CAN I RETURN JUST ONE PRODUCT FROM AN ORDER?

Accepted Answer

Yes. When you request a return in the “Request a Return” section, you can specify the items you wish to return.

Question 14

CAN I RETURN PRODUCTS FROM DIFFERENT ORDERS?

Accepted Answer

Yes. When an order is shipped in multiple lots, you can return the items you want in a single package, attaching all necessary documents related to the order and affixing the return label provided. This return is only permitted if requested during the return process. You can make your request in the 'Request a Return' form here.

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FAQ

FREE SHIPPING

Free shipping on orders over €150.

RETURNS AND EXCHANGES NO PROBLEM

Return or exchange within 14 days.

BUY NOW, PAY LATER

Pay conveniently in 3 interest-free monthly installments with Klarna or PayPal.

SECURE CHECKOUT

Safe and secure payments for all financial transactions.

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