FAQ

David Halfon bags are handcrafted in Italy using carefully selected raw materials.

On each product page, you’ll find the information available for that specific style, including material, dimensions and key features.

We aim to represent every product as accurately as possible. Colours, materials and finishes may nevertheless appear slightly different depending on the device used, screen settings and viewing conditions.

No. You can make a purchase without creating an account first. A customer account does, however, make it easier to access information about your orders and the features available in your account area.

Enter the email address associated with your account. You’ll receive a temporary access code by email, so there’s no password to use or remember.

After placing your order, you’ll receive a confirmation email at the address used for the purchase. If you can’t find it, check your Spam, Junk or Promotions folders as well.

You can also open the “My Orders” section of your account to view orders associated with your email address.

Once you receive the confirmation email, the order can no longer be changed or cancelled. If necessary, we still recommend contacting Customer Care as soon as possible.

Contact Customer Care as soon as possible. If the order is still being prepared, we can check whether the delivery address can be changed. Once the shipment has started, the address can no longer be changed.

Available payment methods are shown at checkout and may include major payment cards, PayPal, Klarna, Apple Pay, Google Pay, Shop Pay and iDEAL, depending on the market and service availability.

Where available, Klarna or PayPal also allow payment in 3 interest-free monthly instalments.

Yes. Unless otherwise stated, prices shown on DavidHalfon.com are in euros and include applicable VAT. Any shipping costs or other amounts due are shown separately before the order is confirmed.

Enter the promotional code in the dedicated field during checkout. Unless otherwise stated in the specific promotion, only one code can be used per order; codes cannot be combined and cannot be applied retroactively to orders already placed.

Check that the information entered is correct and complete any authentication requested by your payment provider. You can also try a different payment method. If the problem persists, contact your bank or Customer Care.

No. The David Halfon online store is intended for purchases by private customers and does not issue invoices made out to companies with a VAT number.

Shipping times and costs vary depending on the destination country and selected method. Orders are normally prepared within 1–2 business days.

See the “Shipping and Delivery” page for available methods, costs, free-shipping thresholds and estimated delivery times for each country. The available options and their cost are also shown at checkout before the order is confirmed.

David Halfon currently delivers to Italy, Austria, France, Germany, Luxembourg, the Netherlands and Spain. Some areas are excluded from delivery.

For destinations, territorial restrictions and current conditions, see the “Shipping & Delivery” page.

Once your order has shipped, you’ll receive an email with a link to track the shipment. Information about your orders is also available in the “My Orders” section of your account.

The courier may make more than one delivery attempt. If delivery is unsuccessful, the shipment may be held for collection or returned to the sender.

You may exercise your right of withdrawal within 14 calendar days of the delivery date. After notifying us of your withdrawal, you have a further 14 days to return the product.

The product must be returned intact, unused and in its original condition, complete with any items received, such as accessories, dust bag and packaging. Exclusions provided for by applicable law remain in force, including personalised products or products made to the customer’s specific request.

Complete the “Return Request” form. You’ll receive an email with the return instructions and the address to which the item should be sent. Then prepare the product and ship it following the instructions provided.

No. Return shipping costs are normally paid by the customer. David Halfon covers them if the product is defective or was delivered in error.

Returns must be sent using a tracked service and insured for the value of the item.

The refund is issued after the returned product has been received and checked for compliance. It is made using the same payment method used for the purchase, within 14 days of receiving the return and in any case within the time limits set by applicable law.

Yes. For a partial return, the refund applies only to the products actually returned.

The right of withdrawal must be exercised by the original purchaser. The gift recipient cannot request withdrawal directly. Any refund is issued to the payment method used for the purchase.

Customers purchasing as consumers are covered by the statutory guarantee of conformity provided under applicable law. To report a possible defect, contact Customer Care with your order details and a description of the issue.

To the extent permitted by law, damage or defects resulting from improper use, neglect, incorrect maintenance, alterations, unauthorised work, normal wear and tear or external causes not attributable to the Seller are excluded.

Contact Customer Care with your order number and a description of the issue. To help us assess it more quickly, we may ask you to provide photographs of the product.

If the product is defective or was delivered in error, return shipping costs are not charged to the customer.

The David Halfon Gift Card is digital and can be used at checkout. You can choose a future date for the digital card to be sent and use it during promotions, offers and sales as well.

The David Halfon Gift Card is valid for 365 days from the purchase date. If a balance remains after a purchase, it can be used on subsequent orders within the validity period.