CUSTOMER CARE

Once you receive the confirmation email, the order can no longer be changed or cancelled. If necessary, we still recommend contacting Customer Care as soon as possible.

Available payment methods are shown at checkout and may include major payment cards, PayPal, Klarna, Apple Pay, Google Pay, Shop Pay and iDEAL, depending on the market and service availability.

Where available, Klarna or PayPal also allow payment in 3 interest-free monthly instalments.

Shipping times and costs vary depending on the destination country and selected method. Orders are normally prepared within 1–2 business days.

See the “Shipping and Delivery” page for available methods, costs, free-shipping thresholds and estimated delivery times for each country. The available options and their cost are also shown at checkout before the order is confirmed.

Once your order has shipped, you’ll receive an email with a link to track the shipment. Information about your orders is also available in the “My Orders” section of your account.

You may exercise your right of withdrawal within 14 calendar days of the delivery date. After notifying us of your withdrawal, you have a further 14 days to return the product.

The product must be returned intact, unused and in its original condition, complete with any items received, such as accessories, dust bag and packaging. Exclusions provided for by applicable law remain in force, including personalised products or products made to the customer’s specific request.

The refund is issued after the returned product has been received and checked for compliance. It is made using the same payment method used for the purchase, within 14 days of receiving the return and in any case within the time limits set by applicable law.